5 Challenges Manufacturers Face with EU CRA Product Lifecycle Support Requirements

Many IoT devices are embedded in critical infrastructure like healthcare systems, utilities, transportation, and military applications. However, their longevity and widespread use also make them appealing targets for cybercriminals. As new vulnerabilities emerge, ensuring these devices remain secure throughout their  — often extended — lifecycle is paramount.

The EU CRA’s product lifecycle support requirements emphasize the need for continuous security updates and defined end-of-life (EOL) policies to ensure devices don’t become weak links in a broader network. However, achieving EU CRA compliance is not without its challenges. 

Let’s explore the top challenges manufacturers face in meeting the EU CRA product lifecycle support requirements and practical solutions to address them.

1. Balancing Resource Allocation for Ongoing Support

Maintaining support for older devices while innovating new products can stretch resources thin. Manufacturers must allocate resources strategically to avoid stalling innovation or compromising support for legacy products.

Solution:

Invest in automation and cloud-based device management tools to streamline maintenance tasks. By automating updates and monitoring, manufacturers can reduce overhead and free up resources for innovation.

2. Managing Product Security for Legacy Devices

Legacy IoT devices often lack modern security features, making them particularly vulnerable. Retrofitting these devices with security updates or protective measures is a complex but essential task.

Solution:

Establish clear upgrade paths for legacy devices, enabling customers to transition to newer, more secure versions. Additionally, focus on scalable security updates that can be deployed retroactively, ensuring older devices remain compliant with current standards.

3. Striking a Balance Between Transparency and IP Protection

Transparency is crucial for building trust and meeting compliance requirements, but over-disclosure can expose intellectual property (IP), so manufacturers must carefully navigate this trade-off.

Solution:

Leveraging standardized reporting formats, such as Software Bill of Materials (SBOMs), can help strike the right balance.

Additionally, manufacturers can use Non-Disclosure Agreements (NDAs) when sharing sensitive security details with partners or customers to ensure IP remains protected while meeting transparency requirements.

4. Managing Update Distribution for Large-Scale Deployments

Ensuring timely and secure updates across large networks of devices is a logistical challenge, particularly when deployments span diverse locations and infrastructures.

Solution:

Adopt secure over-the-air (OTA) update solutions and centralized update management platforms. These tools can automate patch deployment, monitor update status, and verify successful implementation, ensuring efficient and secure lifecycle management at scale.

5. Communicating End-of-Life Policies Effectively

EOL announcements can be contentious if customers feel blindsided or unsupported. Effective communication is key to maintaining trust and ensuring smooth transitions.

Solution:

Adopt a proactive approach by issuing early EOL notifications. Pair this with robust support plans, including transition guides, upgrade discounts, or extended maintenance options, to assist customers in adapting to changes.

In a world where IoT devices underpin vital systems, lifecycle security is not just a regulatory requirement under the CRA—it’s a fundamental pillar of a safe and resilient digital future.